Shipping policy

Thank you for shopping at DeRosa-Supply.com. We want to ensure your shopping experience is exceptional. Below are the terms and conditions that constitute our Shipping Policy.
1. Order Processing Time
  • All orders are processed within 1–2 business days (Monday through Friday, excluding federal holidays).
  • You will receive a shipping confirmation email containing a tracking number once your order is processed and leaves our warehouse.
  • If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional transit days for delivery. If there is a significant delay in the shipment of your order, we will contact you via email. [1]
2. Domestic Shipping Rates & Delivery Estimates
We ship to addresses within the United States. Shipping charges and estimated delivery timelines for your order will be calculated and displayed at checkout:
  • Standard Shipping: Free on all orders. Delivery typically takes 3–7 business days after processing is completed.
  • Expedited Shipping: $[25] flat rate. Delivery typically takes 2–3 business days. [1]
Please note: Estimated delivery dates are averages. Actual delivery times may vary slightly based on courier volumes and destination proximity. [1]
3. Order Tracking
  • Every order includes tracking details.
  • You will receive a tracking link via email within 24 hours of your package being dispatched.
  • You can monitor the journey of your package at any time directly through the link provided or on our website's tracking page. [1]
4. Address Accuracy
  • Please double-check your shipping address at checkout.
  • We are not responsible for shipments delivered to incorrect or incomplete addresses provided by the customer.
  • If you notice an error in your shipping details, please contact us immediately at Casey@DeRosa-Supply.com. We can adjust the details as long as the item has not yet shipped. [1]
5. Damaged or Lost Packages
  • If your order arrives damaged or is lost in transit, please contact us at Casey@DeRosa-Supply.com within 7 days of the delivery or expected delivery date. [1]
  • Please save all packaging materials and damaged goods so we can file a carrier claim on your behalf, and we will arrange a replacement or full refund. [1, 2]
6. Contact Us
For any further questions regarding our shipping processes, please contact us:
  • Email: Casey@DeRosa-Supply.com
  • Response Time: We respond to all inquiries within 24 hours on business days. [1]